ARAP held a training for Judicial Service Public Relations and Complaints Unit (PRCU) Officers on 29 November, in Accra. The focus of the day was to help improve how complaints made by the general public are managed, by using a newly developed online complaints management software.
The new e-tool has been designed by an ARAP software advisor to help enable PRCU staff to register, manage and monitor complaints concerning Judges and Magistrates of the Judiciary and Judicial Service staff.
28 Regional Administrative Officers, selected ICT Officers and staff posted to the Regional Public Complaint Units participated in this week’s training. They are now equipped to efficiently operate, manage and support the new electronic public complaint administration system.
Each step of the complaint process ‘life cycle’ was covered on the day, with the support of various case studies and scenarios. All Units across Ghana have now been provided with the necessary equipment to ensure the implementation of the tool.
Deepening ARAP’s support to the Judicial Service’s PRCU in such a way followed the presentation of the Operational Guidelines and handover of vital office equipment. The development of an e-tool was the crucial next step to help effective complaints management.
With support from the European Union, such information management systems will help contribute to the ongoing anti-corruption efforts in Ghana.